Your scientific MSL, available 24/7 to every physician you visit.
Conversational AI assistant trained on your product. Chat, voice and avatar that answer with cited evidence, detect adverse events and escalate to Pharmacovigilance or a human MSL when needed.
Virtual MSL · Cardio+
Online · answers with cited evidence
What does the evidence say about use in patients with moderate renal impairment?
Within the approved indication, dose adjustment is covered for clearance of 30–59 mL/min. The pivotal trial showed a consistent safety profile in that subgroup.
Source: current prescribing information · pivotal trial, section 5.1 · approved corpusI have a patient who developed a significant rash after starting treatment…
This may be an adverse event. I'll record the case in a structured format and escalate it to Pharmacovigilance. Could you confirm a few details?
One platform, three capabilities working in parallel.
A team of human MSLs can't scale to thousands of physicians around the clock, and physicians need the answer when the question comes up. Virtual MSL handles routine inquiries and saves your team for the complex ones.
AI CONVERSATION
Web chat, push-to-talk voice and a visual avatar. Evidence-grounded answers, no hallucinations, with source citations. Available 24/7 with unlimited inquiries.
COMMERCIAL INTELLIGENCE
Every conversation is data: what physicians ask, what evidence they request, what objections come up, which topics drive the most engagement. Actionable reports every two months.
DETECTION AND ESCALATION
Automatic detection of adverse events (E2B), off-label use and complex clinical cases. Escalation to a human MSL or to Pharmacovigilance with an SLA of under 24 business hours.
A targeted-reach model — the physicians your field force visits.
Your company provides the list of physicians your reps visit (up to 1,000 in the base package)
We activate personalized access for each physician with a unique invitation code
Your field force invites physicians to use the platform as a complementary scientific resource
Every interaction is reported to your medical team, aggregated and anonymized
When a physician asks for human contact, the system escalates to the company's MSL
Capacity, rigor and intelligence in a single channel.
Your MSL, multiplied and always on
Three human MSLs can't cover 1,000 physicians around the clock. The assistant answers routine scientific questions instantly and saves your human team for what truly needs it.
Zero hallucinations
Every answer comes from your product's approved corpus and cites the source. If it isn't in the corpus, it doesn't make it up: it escalates.
What your prescribers think
Physicians' real questions, aggregated and anonymized: objections, evidence requested, hot topics.
PV built in by design
Detection of adverse events and off-label cases with automatic escalation. Safety isn't an add-on, it's the architecture.
Chat, voice and avatar
Physicians choose how to engage: text, push-to-talk or avatar. Same evidence, same guardrails, three formats.
This platform is right for your company if…
Your product has sophisticated scientific evidence that physicians need to work through
You want to expand your human MSL team's capacity without hiring more staff
You need real commercial intelligence on what your prescribers think
Your portfolio includes products with regulatory sensitivities or active Pharmacovigilance
You have a product in launch with multiple approved indications
Your field force already visits physicians and you want to give them a 24/7 scientific resource
Safety isn't an add-on. It's the architecture.
An assistant that talks with prescribers has to be designed to protect you under health regulations. These four guardrails run in every conversation, without relying on the physician knowing they're triggering a regulatory workflow.
Adverse event detection
The assistant recognizes when an adverse event is described in the conversation, flags it, and opens the structured capture workflow before continuing. It doesn't rely on the physician knowing they're reporting.
Off-label use guardrails
Answers are segmented by approved indication. When a question falls outside the current prescribing information, the assistant doesn't improvise: it flags it as off-label and escalates to the human MSL instead of offering an opinion.
Automatic escalation to a human
A complex clinical case, an explicit request for contact or a risk signal: the system escalates to the company's MSL or to Pharmacovigilance with an SLA of under 24 business hours, along with the full context of the conversation.
E2B traceability
Captured information is structured according to the ICH E2B(R3) standard —the exchange format for individual case safety reports— ready to integrate with the Pharmacovigilance system. Every conversation is audited end to end.
Regulatory SLA at a glance: adverse events and off-label inquiries escalated to the company's human team in under 24 business hours, with E2B capture, auditable conversations and mandatory source citation.
A typical deployment, by the numbers.
1,000
physicians in the base package
24/7
unlimited scientific inquiries
< 24 h
SLA for escalation to a human
100%
answers with a cited source
Illustrative figures for a base deployment. Actual volumes depend on the size of your field force and the active channels.
It's not a chatbot that offers opinions: it's an assistant that detects an adverse event and escalates it with traceability. Capture follows the E2B standard, and escalation to the human team happens automatically, without the physician having to ask.
That design —answers always cited to the approved corpus, plus off-label guardrails— is what allows the Pharmacovigilance team to approve the deployment without friction.
Compliance, integration, timelines and pricing.
The objections your medical and compliance teams raise before approving an assistant that talks with prescribers.
See a real Virtual MSL conversation
We'll show you how the agent answers complex clinical questions, cites the evidence and its source, routes a simulated adverse event to Pharmacovigilance, and escalates to a human MSL when appropriate.
carol.calva@mednet.solutions · +52 55 2966 2204 · Mexico City · Buenos Aires